1. Who We Are

Company Soharon Infotech FZ LLC

Website soharon.com

Contact Email info@soharon.com

We are the data controller for the personal data collected through this website. This means we decide how and why your data is processed.

2. What Data We Collect

We collect personal data only when you voluntarily provide it to us through the contact form on our website. The data we collect includes:

• Full name
• Email address
• Phone number
• Type of service you are enquiring about
• Details about your project that you choose to share

We do not collect sensitive personal data such as financial information, health data or government identification numbers.

3. How We Use Your Data

We use the data you provide for the following purposes:

• To respond to your enquiry and provide you with a quote for our services
• To communicate with you about your project requirements
• To send you information directly related to your enquiry

We do not use your data for automated decision making, profiling or unsolicited marketing. We will never sell, rent or share your personal data with third parties for their own marketing purposes.

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Legitimate interests — to respond to your business enquiry and provide the service you have requested
• Contract performance — when we enter into a service agreement with you, we process your data to fulfil that contract
• Legal compliance — where we are required to retain certain records

5. How We Store Your Data

Your contact form submissions are sent directly to info@soharon.com and stored securely within our email system. We do not use a third-party CRM or marketing database to store your data.

We retain your data for as long as is reasonably necessary to respond to your enquiry and manage any resulting service relationship. If you have not engaged with us within 24 months of initial contact, we will delete your data from our records.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website. Full details of every cookie we use are available in our Cookie Policy at soharon.com/cookie-policy. In summary, we use:

• Google Analytics — to understand how visitors use our website
• Google Ads conversion tracking — to measure the effectiveness of our advertising campaigns
• Microsoft Clarity — to analyse visitor behaviour and improve our website experience
• WhatsApp chat widget — to allow you to contact us directly via WhatsApp

Non-essential cookies are only set after you have given your consent through our cookie consent banner. You can withdraw your consent at any time by adjusting your cookie settings on this website.

7. Third Party Services

Our website uses third party tools that may process your data as part of their service. These include:

• Google LLC — Analytics and Ads (Privacy Policy: policies.google.com/privacy)
• Microsoft Corporation — Clarity analytics (Privacy Policy: privacy.microsoft.com)
• Meta Platforms — WhatsApp widget functionality (Privacy Policy: whatsapp.com/legal/privacy-policy)

Each of these providers acts as a data processor under a data processing agreement with their respective policies. We have selected providers that operate under appropriate data protection frameworks.

8. International Data Transfers

Some of the third-party services we use may transfer your data outside of your country of residence, including to countries that may have different data protection laws. Where this occurs, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses approved by the relevant data protection authority.

9. Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal data:

• Right of access — you can request a copy of the personal data we hold about you
• Right to rectification — you can ask us to correct inaccurate data
• Right to erasure — you can ask us to delete your personal data
• Right to restrict processing — you can ask us to limit how we use your data
• Right to object — you can object to us processing your data for legitimate interests
• Right to data portability — you can ask for your data in a structured, machine-readable format

To exercise any of these rights, please contact us at info@soharon.com. We will respond to your request within 30 days. We will not charge a fee for reasonable requests.

10. Data Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss or misuse. Our website uses HTTPS encryption to protect data in transit. Access to your data is restricted to authorised personnel only.

While we take appropriate precautions, no method of transmission over the internet is 100 percent secure. We cannot guarantee absolute security of data transmitted to us.

11. Children

Our services are intended for businesses and business owners. We do not knowingly collect personal data from anyone under the age of 16. If you believe a minor has submitted data to us, please contact us at info@soharon.com and we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make changes, we will update the date at the top of this page. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Email info@soharon.com

Website soharon.com/privacy-policy

Company Soharon Infotech FZ LLC